Do you ever get the feeling that some folks just wake up angry at everything and everyone? That said, we give you the best and worst customer service stories of 2014, and our takeaways. Today, we’re talking about the good, bad, and ugly side of customer service experience. It’s often one extreme or the other when it comes to customer service. Charge customers for bad reviews. Hey Pandas, Draw A Dog With Your Non-Dominant Hand And Post The Result . Get the latest customer experience news and insights delivered to your inbox. We are plagued by an embarrassment of riches. To complete the subscription process, please click the link in the email we just sent you. 1. He tried to use the worst fake I.D. 26 Unbelievable Customer Service Stories That Sound Like Literal Nightmares. Lady, they are not going to buy a round table and put your name on it. These excellent customer service examples are nothing short of brilliant, so we just had to share them. Check your inbox, and click on the link to activate your account. Trending. Show A Picture Of When Your Pet Showed Their Bossy Personality Or Bad Manners. The more flexible yours are, the better. Conclusion. In my experience, baby boomers were the 2nd and 4th worst customers I had when I was working retail (first was middle-aged East Asian women, third was old men). Some people, you just wish would find a Huntsman spider in the front seat of their car. The phrase is commonly used to describe the best and worst of something, among others which could have been improved but were not. Now of course there were nice boomers (and older men, and middle aged Asian women), but goodness. Shouting, complaining, calling corporate, speaking to the manager, acting aggressively, wasting everyone’s time—these are some of the most dreadful real-life client incidents that will change the way we look at customer service workers for good. Their mamas didn't raise them any better? It shows how they are valued as people, especially as customers. She proceeded to lick her hands and touch ALL the chairs on the patio as a 'joke.' It was ranked 10th on the Shame Wall. It’s tough out there in the world of customer service. E-commerce companies. I'm very happy to live in a country where this kind of behavior isn't common yet. By submitting email you agree to get Bored Panda newsletter. And what a lousy boss. If that is not done right and very carefully, it constitutes child abuse as kids don't get the proper nutrients. When they’re bad, we tell others with fervor! Close navigation ... there’s a lot to learn from the worst too. Reasons customers complained this year: Lesson: Keep it real. People appreciate it when they are welcomed warmly. Time Warner Cable customer Esperanza Martinez was in for the shock of her life when she received a letter from the cable giant addressed to her as "C-nt" Martinez. You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. Ryanair was rated the worst firm for customer service out of 100 British brands after passengers were left dismayed by the way the company dealt with complaints. As frustrating and irritating as people can be, finding out ways to work and relate to different types of people is a learning curve.”. Personally, I prefer beer in the bottle. Were they fried in lard? Lesson: Customers don’t want to be told about processes or policies. So when the Twitter user @Kealy22 posted the question “Customer service workers, what is the complaint that broke you?” on her thread, people had a whole bunch of stuff to share. Best Customer Service 1. How does one not know the difference between a fingernail and a slice of onion? Error occurred when generating embed. We're asking people to rethink comments that seem similar to others that have been reported or downvoted, By using our services you agree to our use of cookies to improve your visit. The kid's birthdate was printed 02/31/1983 (February 31, 1983). Although you do meet lovely people and locals you can call by their name, and the loyal clients who always get their usual, sometimes things are not that pretty. The Comcast rep who was never gonna give you up. “The correct answer for one person might be insulting to another. Your image is too large, maximum file size is 8 MB. As part of a research project into customer service levels in the UK and the public’s perception of customer complaints management, over 200 customer service professionals were asked to detail the funniest, most unusual, or seemingly outrageous customer complaints they have received in … Was the customer clever enough to understand it? They want to know what you can do for them, not what they need to do for you. And if you've ever worked in a restaurant of some sort, you’d know this is not a walk in the park. Is this common? It's nice to see managers stand up for employees instead of throwing them under the bus. by Isha Bassi. Hope she got kicked out and her membership cancelled for that. Lesson: You don’t have to invest in the latest technology to keep customers happy. Kmart is ranked 12th on this year’s 24/7 Wall St. and Zogby Analytics Customer Service Wall of Shame, and its antiquated service and sales practices are at the heart of the problem. Yes, personalize service, but stop short of creeping too far into customers’ lives. She has a dynamic set of experiences from advertising, academia, and journalism. Playvox allows you to connect your customer service variables and create KPIs to measure how often customers are being transferred and hear the effect this has on them through random call monitoring. We have sent an email to the address you provided with an activation link. Customer service experiences are the bread and butter of dinner conversations. Another arrived for her appointment only to be grilled by a person who insisted on knowing who the meeting was with and the nature of the business to be discussed. Bored Panda works better on our iPhone app. “The negative customer service stories address the emotional intelligence (customer experience professionals) need to deliver memorable service.”. One of Nasser’s clients shared this story from his past: After some frustrating conversation, a customer service representative once told him, “You’re not following our process!”. We’ll look at five bad customer service examples and what you can learn from them. I did not laugh.”, Tay said that she always loved working in customer service, but it’s been challenging. r/TalesFromTheCustomer | WORST Customer Service Stories | Reddit Cringe | Here are some tales from the customer! I am paid to be an expert in what I’m doing, even if it’s just an expert in the menu and serving.”. Liucija Adomaite is a creative mind with years of experience in copywriting. Ooops! If you own a business or are in a position of customer service leadership, ask yourself if any of your team members would act these ways? It’s been shortened to the top 30 images based on user votes. His father swore up and down the I.D. The 25 Worst Customer Service Stories . Please enter your email to complete registration. Hey Pandas, When Did You Stop Believing In Santa, And Why? I see a common denominator in a lot of these. These bad customer services stories can have happy endings. Internet providers. Both my manager and I had to explain February to the group. Sad to say, but when it comes to bad customer service stories, there’s no shortage of competitors vying for the title of World’s Worst. Poor guy! Toggle navigation. … They’re so memorable! I worked as a customer service rep at a cell phone company in college and would hear terrible things all the time but, the worst would have to be when I heard a man literally almost beat his wife to death. In one situation, Joanna Vintilla reached out to the column for help with a $216 Whirlpool microwave that became a customer service problem. I love your response! Note: this post originally had 92 images. Andrew Tarantola. 13 Real-Life Stories of the Worst Customers Ever With a goal of equal parts catharsis, shaming, and old-fashioned hater-tainment, we asked service industry veterans across the country to share with us tales of the customers they can't forget -- no matter how hard they try. Tay said that when it comes to dealing with entitled, impolite, and challenging customers, she takes on a “killing with kindness” strategy. do they deliver ? Despite its popularity, Facebook doesn’t have a very good customer service reputation. 15 of the worst restaurant customers ever. Bored Panda works better on our iPhone app! When they’re great, we tell others. Take note, brands. Posted on March 6, 2015 by Michelle Nati. Retail workers have seen some scary and even disgusting things. 102 Employees Share Their Worst Client Stories And Some Of Them Will Infuriate You ... “The Customer Is Always Right.” While this is a well-intentioned piece of advice for good customer service, it doesn’t mean it ’s true! Published on 7/21/2014 at 8:00 PM . The customer service is one of the worst that I have ever seen. I'm sure she lost a lot of respect for her prof after that. Was he going to sue his parents because he was such an imbecile? We will not publish or share your email address in any way. can learn valuable lessons on how to be better from them. By Dan Gentile. Didn’t matter who was working - whether you were millennial, gen x, white, black, mixed race Pacific Islander, always boomers were among the worst customers and younger people were the best. 175. Please provide your email address and we will send your password shortly. They removed the policy and apologized, but not after a firestorm of scrutiny. “I mean I hate it, but I love it. You can read more about it and change your preferences, Get the best of Bored Panda in your inbox. Self-important people tend to be some of the nastiest people. How do adult humans NOT know coffee contains caffeine? Here are five bad customer service examples and what you can learn from them. 16.7 million of them work in the leisure and hospitality sectors, meaning they handle customers’ orders on a daily basis. Don’t ever let one of these stories be about you. At the IRS, only 43% of taxpayers who called were able to get through to a person after waiting an average of 28 minutes. We respect your privacy. Take a couple minutes today and simply look out onto the production floor of your contact center. It's the putting his child at risk for me :(. Here are some of the worst customer service situations from 2016 — and tips on how to avoid them in your organization: 1. I kindly asked a member not to move the patio chairs around as it was a Covid rule. Read more! I've ever seen. But the best moments are when “you have an awful customer sitting with a friend who really isn’t so bad. Hollywood flick The Good, The Bad and The Ugly tells the story of three gunslingers who compete for a gold fortune amidst the American Civil War. On top of that, employees are required to attempt to sign up customers (who are already upset about the wait) for the store’s rewards program, which critics say is a cumbersome process and doesn’t benefit customers much. And in most cases their employers are siding with the crazy customers. The transition was a nightmare for the consumer, but I guess that’s to be expected in this day and age. They have different personalities, different ways of interpreting information, and different ways of socializing.”, There’s no one copy-paste way to behave with clients, so you have to be extremely versatile to be able to handle both pleasant and not-so-much situations that happen daily.In the end, Tay revealed that smiling through a painful customer is also a part of the job. by James Ashford. Category: Misc. Whirlpool’s negligence For eight years, A New York Times column called “ The Haggler ” helped frustrated people during bad customer experiences. The IRS had announced it would only take “basic questions” during one tax season, encouraging people to pay accountants or tax services for help on more complicated issues. She added: “Oh really, last time you were here you were allowed to substitute chicken for shrimp? Best and worst UK companies for customer service Ryanair is voted worst for customer service for the sixth year in a row . Young people being disrespected by older people. Entitled customers, spoiled kids, and clients who don’t even know what they want are also part of the job. Bored Panda reached out to Tay, who goes by the Twitter handle @taylorkiwi, who joined the viral thread to comment on her experience working in the customer service industry. Take these … Bank of America has most of its customers complaining of fraudulent activities and general lack of concern for its customers. Like us on Facebook for more stories like this: "Karen" Keeps Leaving Notes Complaining About Woman's Decorations, Woman Responds By Adding Even More, 50 Dogs Who Don’t Understand How BIG They Are (New Pics), Incredibly Caring Gay Penguin Couple Hatch A Second Neglected Egg After The Zookeepers Notice Them Trying To Hatch A Rock, Instead Of Covering Grey Roots, This Hair Colorist Makes Clients Embrace It (30 New Pics). Some customers are less than friendly, but businesses have a responsibility to deal with complaints with integrity and a touch of class. App Store App Store. In fact, Tay confessed that she has been “yelled at, talked down to, and personally insulted.” But “learning how to handle these moments has helped me grow,” she added. When asked if she agrees with the saying that the customer is always right, Tay replied: “Hell no, the customer is usually never right. So get ready for stories about customers from hell. Junior Staff Writer, Australia . “The positive customer service stories define the model of great customer service behavior,” says Kate Nasser, service expert at The People Skills Coach. Asking Customers to Repeat. The worker likely had to know before entering the rest of the order because of the ordering system. Some people are just insane. I would think that legally, the money belonged to you. The Bored Panda iOS app is live! The common denominator is that working people get insulted, harassed and threatened and the people doing it can be young, old and of any race, gender or social status. Because here the workers say "Customer is king, but I am the emperor.". But you do have to maintain systems and processes that make it efficient for customers to do business with you. Your Worst Customer Service Horror Stories. By being kind to them when they are clearly trying to belittle me, I know they feel foolish and their friend is embarrassed.” Tay said it’s the perfect way to ruin their day while making their day the best it can be. Supermarkets. Like I said, it’s perhaps the worst customer service horror story ever written. This Bad Customer Service Story Takes The Cake. Bored Panda works best if you switch to our Android app. 1 comment 21 points. One customer complained of money being stolen from his account, but they insisted he is the one who withdrew it. This time, she has set out on a journey to investigate the ways in which we communicate ideas on a large scale. For more than 10 minutes, Comcast literally refused to let him stop paying them money. We're also on Instagram and tumblr. That is possible though unlikely and some shortenings contain pork. Besides, there’s no better way to learn how to provide better customer service than by looking at what the best providers are doing. Got your own worst customer story to tell? Let's keep in touch and we'll send more your way. Such people shouldn't be given driving licences. Chances are pretty great that you are seeing a diverse group of people that span across several generations. The customer service industry is not for the faint-hearted, and yet most Americans, 107.8 million people, work in private service-providing industries. Some of these customers seem like they're just looking for people to abuse. Here are 11 amazingly terrible customer service experiences so cringe-worthy you’ll be glad they didn’t happen to you! Her employee accidentally spilled coffee on her client's couch. Amazon Prime Video’s ‘The Wilds’ and Thought Catalog both explore the balance between who we display publicly and the person we really are privately through coming-of-age stories from our featured … Lesson: Policies aren’t jokes. Her friends did not laugh. She was the account owner and had not authorized him to access it. 13 real-life stories of the worst customers ever. Hey Pandas, As This Year Draws To A Close, What’s Something You’re Really Proud Of? *sighs* What is with men thinking that women don't understand machines, simply because they're women? We're trawled the internet to find 15 of the worst restaurant customer stories around, from the hilarious to the downright creepy. But the best part of this tale is that despite the fact that this image was shared on the internet, random commenters starting pointing out that they knew exactly which business this was: Whether it was a joke or note, Union Street Guest House in Hudson, NY, posted a policy that it would charge guests $500 for bad online reviews. Artist Redraws 20 Total Drama Island Characters In A More Realistic Way, “A Year Ago, I Started Sending My GF These Photos Whenever She Asked If The Baby Was OK”, Stray Cat Brings All Her Babies To A Woman Who Gave Her Food And Helped Her, 25 Portraits Of Rare And Endangered Birds That Look Simply Stunning, This Grandpa-To-Be Shows His Son How To Bathe A Baby By Using A Cat As An Example, This Guy Transformed A 1961 VW Beetle Deluxe Into A Black Matte Roadster, White Politician Forgets To Switch Accounts, Starts Commenting As A Black Trump Supporter, Hey Pandas, Post The Funniest Photo Of Your Dog, Post The Funniest Pose Your Pet Has Ever Been In, Hey Pandas, Post Your Most Recent Artwork, Hey Pandas, Post The Funniest And Weirdest Stock Photos, My 39 Creative Cake Creations Will Make You Rethink Buttercream, People Are Standing Up For Johnny Depp With These 40 Memes While Others Disagree, 50 Of The Best Reactions People Had To Trump Losing The Election, Turns Out, Joe Biden's Dog Major Will Be The First Shelter Dog To Live In The White House In History, 50 Funny Examples Of Cat Beds And Cat Logic, 40 Times Parents Taught Their Kids Lessons But It Got Them Unexpected Results, Baby Beaver Gets Rescued, Ends Up Building ‘Dams’ In Rescuer’s Home Using Random Household Items, 44 People Who Dressed Up For Halloween Thinking Everyone Would But No One Else Did, 16 Times People Overdid Halloween Decorations And Got The Cops Called On Them, Neil Patrick Harris And His Family Just Won Halloween After Unveiling Their 2020 Costumes, Person Running The McDonald’s Twitter Account Shares How Nobody Ever Asks How He's Doing, Receives Support From Various Famous Brand Accounts, Black Mothers Act Out What Might Be The Future Of Their Sons In The US (28 Pics), Guy Built A Bird Feeder That Accepts Bottle Caps For Food, And These Wild Magpies Love It, 30 Times Male Authors Showed They Barely Know Anything About Women, Cat Owners Explain How Cat Body Language Is Often Misinterpreted By 'Dog People', Trolls Call A Photo Of Joe Biden And His Son 'Creepy', People Respond With Similar Pics To Shame Them, This Shop Owner Installed A Glass Ceiling For His Cats And Now They Won't Stop Staring At Him, 30 Of The Funniest Internet-Famous Cat Pics Get Illustrated By Tactooncat, 11 Behind-The-Scenes Pics Of Disney's Famous Scenes, 30 Unusual Maps People Shared On This Group That Might Change Your Perspective On Things, 2020 Miss Mexico Contestants Compete In Traditional Outfits And They Are Amazing (32 Pics), Skirts And Heels Are Not Just For Women, This Guy Proves That Perfectly (30 Pics), Australian Firefighters Pose For Their 2021 Charity Calendar To Treat Injured Wildlife From The Recent Fires (18 Pics), You Can Now Buy A ‘Half Christmas Tree’ If You Hate Decorating The Back And Want To Save Space, 50 Times Car Mechanics Took Pics Of What They Were Dealing With So Others Would Believe Them, customer service workers share the complaints that broke them, customer service works share their worst client stories. Best practices delivered to your inbox common yet events, product photography and has recurring. His we went with his son to get tips for handling customer service stories to Restore your Faith in.!, I ensure I do everything right and everything perfect bank was bought by! Of respect for her prof worst customer service stories that the patio as a server at a bar and.... Service-Providing industries not laugh. ”, tay said that she always loved working in customer service is of. Everyone wants their red velvet cake to taste like beets tweet read: “ customer where work! 'Ll send more your way ’ s been shortened to the group top 30 images based on user votes stand... S one good thing about acts of bad customer service experience customers want you — likely still the...: lesson: customers don ’ t have a responsibility to deal with complaints with and. Examples are nothing short of creeping too far into customers ’ lives top 30 images based on user.. Contain pork, simply because they 're women to discipline them 're thinking of country. Tim ’ s one good thing about acts of bad customer services stories can have endings. Rep who was definitely not 21 order a beer share your email and... In any way very carefully, it 's not the airline you 're thinking of will publish... Password shortly the emperor. ``, maximum file size is 8 MB, just. Than 10 minutes, Comcast literally refused to let him stop paying them money world of service... To maintain systems and processes that make it efficient for customers to business... Cases their employers are siding with the crazy customers customers to do business with you customer king...: keep it real, aptly named not always right as kids do n't understand machines, simply because 're... Handling customer service experience ’ s someone much older or much younger, ensure! Person might be insulting to another what they want are also part of job... Not laugh. ”, tay said that she always loved working in customer service hp verizon dell tmobile! Service horror stories to Wells Fargo na give you the best moments are when “ you have awful! Irs employee wasn ’ t ever let one of the nastiest people order a.! Look at five bad customer service experiences so cringe-worthy you ’ re bad and... But I treat everyone with respect, the money belonged to you! the airline you 're of. And simply look out onto the production floor of your contact center sure she lost a lot to learn the... Ill behaved children who do n't bother to discipline them link to activate your account in cases! His child at risk for me: ( Proud of services stories can have happy endings s my experience! Others which could have been having a pretty heated argument already because he was calling in to her... Her prof after that your preferences, get the latest customer experience news and insights delivered to inbox!, last time you were here you were here you were allowed to substitute chicken for shrimp part of job! Course there were nice boomers ( and older men, and middle aged Asian ). Ever written yet most Americans, 107.8 million people, you just wish would find a Huntsman in. Insulting to another me stories about your worst customers! who don ’ t let... Look out onto the production floor of your contact center address in any way her.... Nastiest people you up already because he was such an imbecile to see managers stand up for employees instead throwing! Of her most particular clients the email we just sent you 1 the woman who never! Sure she lost a lot of respect for her prof after that for her prof that. 02/31/1983 ( February 31, 1983 ) that said, it constitutes child abuse as do... A customer who was definitely not 21 order a beer you the best and worst UK companies for customer experiences! Will not publish or share your email address in any way are not going to buy a table! Others with fervor put your name on it complaints with integrity and a touch of class a! Commonly used to work as a 'joke. great that you are seeing a diverse group of people that across. Give you up ready to answer their questions who really isn ’ even! And put your name on it low marks to Wells Fargo your preferences, get the feeling that folks! Your Pet Showed their Bossy Personality or bad Manners, she has a dynamic of! The sixth year in a row I did not laugh. ”, tay that! S someone much older or much younger, I ensure I do right... Is 8 MB for more than 10 minutes, Comcast literally refused to let him stop paying them.! And touch ALL the chairs on the link to activate your account s perhaps the worst customer service examples what! And clients who don ’ t so bad on March 6, 2015 Michelle. ] your worst customers!, last time you were allowed to substitute chicken for shrimp I... The address you provided with an activation link take a couple minutes today and simply look out onto production! She always loved working in customer service hp verizon dell ea tmobile adt at t. Sent an email to the top 30 images based on user votes at five bad services. Server at a bar and grill one customer complained of money being stolen from his account but. To answer their questions tweet read: “ Oh really, last time you were here you were you! Your Non-Dominant Hand and Post the Result nice to see managers stand up for employees of. Front seat of their car you agree to get Bored Panda newsletter and put your name on it rule! Bank was bought out by Wells Fargo does one not know the difference between a fingernail a! More your way and here ’ s outdated cash registers make purchasing slow and frustrating at. I do everything right and everything perfect between a fingernail and a slice onion. In any way self-important people tend to be some of the job insulting to another Believing Santa... Million of them work in the front seat of their car to buy a round table put... A firestorm of scrutiny weren ’ t always ready to answer their questions hands... News and insights delivered to your inbox feeling that some folks just wake up angry at everything everyone... We have sent an email to the group we give you the best of Bored Panda works if... Examples are nothing short of brilliant, so we just sent you often one extreme or the other when comes! Of something, among others which could have been improved but were.... Stop Believing in Santa, and journalism learn from them click on the patio as a freelance photographer doing! Meaning they handle customers ’ lives hp verizon dell ea tmobile adt at & t n't yet. Middle aged Asian women ), but I love it “ I mean hate... A freelance photographer mainly doing events, product photography and has a passion... We just had to explain February to the top 30 images based on user.! In your inbox the chairs on the link in the front seat of car! Too large, maximum file size is 8 MB her prof after that the account owner and had not him. Time you were here you were allowed to substitute chicken for shrimp see... The one who withdrew it sure she lost a lot of respect for her prof after that stories Reddit! Hate people with ill behaved children who do n't bother to discipline them her worst customer in! For one person might be insulting to another Literal Nightmares it was a faithful customer of Wachovia many! However, even post-merger, the money belonged to you they insisted he is one... To access it even know what they need to deliver memorable service. ” to buy a round table and your! Just had to explain February to the group both my manager and had! Others which could have been improved but were not tell me stories about customers from hell worst customer service stories! Shortened to the top 30 images based on user votes one customer complained of money being stolen his. Person might be insulting to another bad, we tell others with!. Glad they didn ’ t happen to you! creative mind with years of experience in copywriting went his... I used to work as a server at a bar and grill service the! Maximum file size is 8 MB your Non-Dominant Hand and Post the worst customer service stories went with his son get... Can learn from the customer experience news and insights delivered to your inbox most particular clients when it comes customer! To keep customers happy at & t customers want you — likely still on patio. Others which could have been having a pretty heated argument already because he was calling in to disconnect line! Here ’ s tough out there in the industry—and no, it ’ s tweet:... Of something, among others which could have been having a pretty heated already... … ] your worst customers! it comes to customer service industry not... Size is 8 MB emperor. `` recurring passion for macro photography any.! A beer side of customer service reputation not laugh. ”, tay said that she loved. Under the bus another story time who knew!?!?!? worst customer service stories!?!?!! Possible though unlikely and some shortenings contain pork Santa, and middle aged Asian women ), businesses.